Refunds & returns

The promise

Every order is covered for 30 days from the delivery date. Damaged, wrong item, never arrived, or you opened it and it just wasn't your thing — email us and we'll sort it out. One claim per order, and we ask for a little honesty in return.

• ✦Damaged or leaking on arrival — replaced free, photo helps
• ✦Wrong blend shipped — correct one goes out same week, keep the other
• ✦Opened and not for you — refund or swap for a different blend, one per order
• ✦Unopened and unused — full refund, no restocking fee

How to start a claim

Email spicejaxseasoning@gmail.com with your order number, what went wrong, and a photo if something is damaged or incorrect. You can also use the contact form and pick "Order help" — it reaches the same inbox.

We answer within one business day and most claims are resolved in that first reply. No return-authorization maze, no phone tree.

Do I have to ship it back?

Usually not. Because these are consumable food products, an opened jar can't be resold, so we don't ask you to pay to send it back — keep it, compost it, gift it to a neighbor who likes heat.

For unopened orders we may send a prepaid label. If we do, return shipping is on us; there's never a restocking fee.

How refunds are issued

Refunds go back to the original payment method through Stripe. Once we approve a claim the refund is issued the same day, and banks typically post it in 5–10 business days.

If you paid with a bundle discount or promo code, the refund reflects what you actually paid. Original shipping is refunded on damaged, wrong, or undelivered orders.

Subscriptions

Subscribe & Save orders can be cancelled or paused any time before the next charge — use the manage link in your subscription email, or write us and we'll do it for you.

If a renewal charges after you meant to cancel, tell us within 7 days and we'll refund it in full, even if the box already shipped.

Cancelling or changing an order

Orders move fast — usually to a packing table within a day. If you need to cancel or change one, email us within an hour of checkout and we'll catch it if we can. Once it ships, the 30-day promise above takes over.